3C is a leading intelligent customer engagement solution, a product of eBox
Digital Business Solutions based in Riyadh, K.S.A. 3C provides customer
engagement solution to a variety of businesses in the Saudi market through web
interface that facilitates real-time assistance and expert advice. It connects
client businesses and experts with customers seeking help on the web.
meaningful connections by engaging customers in real time through the right
channel, maximizing customer satisfaction and retention. It also leads to
customer satisfaction and retention and optimizes agent resources.
3C proactively engages visitors with customized solutions for text chat, voice,
Ticketing system and knowledgebase.
Our solution helps businesses make a larger impression. For websites with
low-to-high traffic, the solution delivers
an affordable and easy-to-deploy
online sales & support channel that provides valuable real-time insights on
visitor behavior. The system allows centralized depository with ability to give
sales & support to end user from in-house team or an outsourced Human Resource
with 3C operator.
3C enables client website to offer customer engagement services without
installing any software or hardware equipment. Client website is integrated with
a code to offer one window customer engagement package.
3C products include:
businesses with low site traffic and limited agent resources.
Leverage the power of voice and data intelligence to deliver a seamless connection
between your website and voice channel.
Engage your visitors at key decision points in their visit; to acquire and onboard
new customers more successfully, prevent attrition, and provide a higher level of
service to your most important customers. Whether they have product questions, or
need customer service, 3C Voice puts an immediate - and appropriate - representative on
the voice to them.
The "thank you for your interest" message is not enough today. Assure your customers
that you have the procedure and no question will go into a black hole. 3C Ticketing
system will automatically produce easy to
follow instructions how to submit follow-up messages and monitor ticket progress. Then it
will broadcast e-mail notifications to all service operators announcing new customer inquiry.
3C Knowledgebase is developed to support and enhance the organizational processes of
knowledge creation, storage/retrieval, transfer, and application. 3c Knowledgebase is
commonly used to complement a help desk or for sharing information among customers, partners,
employees. It might store troubleshooting information, articles, white papers, user manuals,
or answers to frequently asked questions.
For further information visit Client Care Center website: